Cont­act

We’d love to hear from you.

Got a ques­ti­on, some feed­back, or just want to say hi? Drop us a mes­sa­ge below and we’ll get back to you as soon as we can.

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Fre­quent­ly asked questions

Do you ship internationally?

We curr­ent­ly ship to: Aus­tria, Bel­gi­um, Croa­tia, Czech Repu­blic, Den­mark, France, Ger­ma­ny, Hun­ga­ry, Ita­ly, Luxem­bourg, Net­her­lands, Pol­and, Por­tu­gal, Roma­nia, Slo­va­kia, Slove­nia, Spain.

Plea­se note that ship­ping cos­ts vary depen­ding on the desti­na­ti­on coun­try. You can check the exact ship­ping cost in the check­out area befo­re com­ple­ting your order.

How long will it take for my order to arrive?

Ship­ping within Aus­tria typi­cal­ly takes 1–2 busi­ness days. Inter­na­tio­nal orders may take 3–5 busi­ness days depen­ding on the desti­na­ti­on. Once your order has ship­ped, you will recei­ve a track­ing num­ber to track your delivery.

Can I chan­ge or can­cel my order?

If you would like to chan­ge or can­cel your order, plea­se cont­act us within 24 hours of pla­cing the order. We will do our best to make chan­ges as long as the order has not been shipped.

How can I track my order?

Once your order has been ship­ped, you will recei­ve an email with a track­ing num­ber. You can enter this num­ber on the ship­ping provider’s web­site to check the sta­tus of your delivery.

How can I cont­act cus­to­mer service?

Our cus­to­mer ser­vice team is always available! You can reach us via email at customerservice@​sway-​group.​com or use the cont­act form on our web­site. We stri­ve to respond to all inqui­ries within 24 hours.

What pay­ment methods do you accept?

We accept various pay­ment methods, inclu­ding cre­dit cards (Visa, Mas­ter­Card, Ame­ri­can Express). All pay­ments are pro­ces­sed secu­re­ly and encrypted.